Bill MillwoodProperty Manager

I've had mostly positive experiences, maybe through proper vetting of tenants. I try my best to keep landlords in the know about what's going on at their properties and send out monthly statements. I feel like timely communication and transparency are key to exceptional customer service.

To ensure an owner's investment and income is protected as well as ensuring tenants are satisfied with their residence, I believe maintenance issues should be taken care of immediately. This reduces the cost of by not letting the issue get worse and reduces the chance tenants relocate because they are unhappy with the condition of the home. It's a win-win for owners and tenants!

I also do vacation rentals and have crazier experiences with those, from guests telling our cleaners they'll leave when they're ready to guests getting snowed in for 4 days past their checkout date - they had to walk out!