Hemlane vs. TenantCloud: Which Software is Best for Me?
Property management can be as easy as 1, 2, and 3 when you have the right support for your properties. That is why choosing the right property management software is crucial for success with your rentals. Each platform has its strengths, but where will you find the best service and product?
In this article we will give you a breakdown of the differences between Hemlane and TenantCloud, to help you decide which platform works the best for you with your business as a landlord.
Hemlane vs. TenantCloud: How Do They Compare?
When comparing these platforms, it is much easier to see how the two stack up with the help of a checklist! Use the below checklist to compare the two platforms and make an informed decision when choosing your next and last property management software.
| Features | Hemlane | TenantCloud |
|---|---|---|
| Rent Estimate Tool | Yes | No |
| Advertising | 30+ listing websites | Yes |
| Custom Listing Page | Yes | Yes |
| Applications | Yes | Yes |
| Application Recommendation | Yes | No |
| Tenant Screening | $40 comprehensive report | $39 basic report |
| Rent Payments | Free transaction with all plans | ACH payments available upon upgrades |
| Automatic Owner Distribution | Yes | No |
| Automatic Payments | Yes | Yes |
| Manual Payments | Yes | Yes |
| Maintenance Tickets | Yes | Yes |
| Maintenance Troubleshooting | Yes | No |
| Repair Coordination | Yes | No |
| Network of Service Professionals | Yes | No |
| Customer Support | Yes | Available with upgrades |
| Financial Reports | Yes | Yes |
| Custom Reports | Yes | Yes |
| Message Board with Tenants | Yes | Yes |
| Free Onboarding | Yes | Not listed |
| Renewal Reminders | Yes | No |
| Free Team Accounts | Yes | Only with upgraded plans |
| Number of Bank Account Connections | Unlimited | Not listed |
| Portfolio Organization | Yes | No |
| Cloud Storage | Unlimited | Starting at 512MB |
| Add-On: Network of Leasing Agents | Yes | No |
Get the Support You Need
We have all been there, reaching out on chat on a website only to be met by a robot that doesn't quite answer your questions. With Hemlane, you can be sure that the person on the other end is real and is working with you to help get you the answers you need!
Hemlane provides our users with multiple channels to connect with our support team to assist with any questions they may have about their account. Our team is available via phone, online through chats, or through email. From questions about setting up bank accounts, requesting or making payments, to other general tasks on the software, our team will get back to you promptly and provide a detailed solution for your situation. With numerous ways to reach out to our team, you can rest easy knowing you are receiving the support you need to run your business smoothly.
At TenantCloud, the story is not quite the same. The level of support you have access to boils down to the level of your subscription you have on their platform. With the starter package, for example, you will have access to their ticket systems through emails. However, if you wish to gain access to speaking with one of their representatives, you are required to upgrade your package to their Growth or Business plans.
So what sets us apart? We won't bill you just so you have access to calling our team for questions about your Hemlane account.
Take Repairs off Your Mind with 24/7 Coverage
What if we told you that you no longer need to pick up the phone at 3am when a tenant needs a repair at your rental?
Hemlane makes this dream a reality as our platform staffs a 24/7 repair coordination team to complete maintenance and repair requests submitted by you or your tenants. With each request sent to our team, a repair coordinator will first work with the tenant to troubleshoot the issue. By troubleshooting first, we have seen 7% of requests being closed before a vendor is contacted, saving you the service call charges!
When servicing is needed, our repair coordinators will work with your service professionals or with our network of vetted service professionals in the area to schedule service appointments with your tenants. Through the platform, you will also be notified with updates on the repairs so you know what is being done at your property. Did we mention that our coordinators are consistently rated 4.8 stars?
At Hemlane, we understand that you have a life outside of property management too which is why we offer these features to reduce the time you spend solely on managing rentals!
On the other hand, TenantCloud provides limited resources for maintenance and repairs. In addition to their base software, they provide you with a list of local vendors you can connect with to complete repairs at your properties. While that sounds amazing, these professionals may not be available to do the work and there is no guarantee on the quality of the work.
The Best Property Management Software for You
Choosing the right platform means to choose the one that will help grow your business. This is why Hemlane provides you with the tools you need to automate the day-to-day of property management. From marketing your rentals to rent collection to maintenance and repair coordination, getting support with the full rental lifecycle has never been easier.
Don’t believe us? Try Hemlane for free and see why our users are giving us 5-star reviews consistently!
